Publications

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Complex challenges across Sandia National Laboratories' (SNL) mission areas underscore the need for systems level thinking, resulting in a better understanding of the organizational work systems and environments in which our hardware and software will be used. SNL researchers have successfully used Activity Theory (AT) as a framework to clarify work systems, informing product design, delivery, acceptance, and use. To increase familiarity with AT, a working group assembled to select key resources on the topic and generate an annotated bibliography. The resources in this bibliography are arranged in six categories: 1) An introduction to AT; 2) Advanced readings in AT; 3) AT and human computer interaction (HCI); 4) Methodological resources for practitioners; 5) Case studies; and 6) Related frameworks that have been used to study work systems. This annotated bibliography is expected to improve the reader's understanding of AT and enable more efficient and effective application of it.

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Traditional systems engineering demonstrates the importance of customer needs in scoping and defining design requirements; yet, in practice, other human stakeholders are often absent from early lifecycle phases. Human factors are often omitted in practice when evaluating and down-selecting design options due to constraints such as time, money, access to user populations, or difficulty in proving system robustness through the inclusion of human behaviors. Advances in systems engineering increasingly include non-technical influences into the design, deployment, operations, and maintenance of interacting components to achieve common performance objectives. Furthermore, such advances highlight the need to better account for the various roles of human actors to achieve desired performance outcomes in complex systems. Many of these efforts seek to infuse lessons and concepts from human factors (enhanced decision-making through Crew Resource Management), systems safety (Rasmussen's “drift toward danger”) and organization science (Giddens' recurrent human acts leading to emergent behaviors) into systems engineering to better understand how socio-technical interactions impact emergent system performance. Safety and security are examples of complex system performance outcomes that are directly impacted by varying roles of human actors. Using security performance of high consequence facilities as a representative use case, this article will outline the System Context Lenses to understand how to include various roles of human actors into systems engineering design. Several exemplar applications of this organizing lenses will be summarized and used to highlight more generalized insights for the broader systems engineering community.

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U.S. critical infrastructure assets are often designed to operate for decades, and yet long-term planning practices have historically ignored climate change. With the current pace of changing operational conditions and severe weather hazards, research is needed to improve our ability to translate complex, uncertain risk assessment data into actionable inputs to improve decision-making for infrastructure planning. Decisions made today need to explicitly account for climate change – the chronic stressors, the evolution of severe weather events, and the wide-ranging uncertainties. If done well, decision making with climate in mind will result in increased resilience and decreased impacts to our lives, economies, and national security. We present a three-tier approach to create the research products needed in this space: bringing together climate projection data, severe weather event modeling, asset-level impacts, and contextspecific decision constraints and requirements. At each step, it is crucial to capture uncertainties and to communicate those uncertainties to decision-makers. While many components of the necessary research are mature (i.e., climate projection data), there has been little effort to develop proven tools for long-term planning in this space. The combination of chronic and acute stressors, spatial and temporal uncertainties, and interdependencies among infrastructure sectors coalesce into a complex decision space. By applying known methods from decision science and data analysis, we can work to demonstrate the value of an interdisciplinary approach to climate-hazard decision making for longterm infrastructure planning.

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Many microreactor (<10MWh) sites are expected to be remote locations requiring off-grid power or in some cases military bases. However, before this new class of nuclear reactor can be fully developed and implemented by designers, an effort must be made to explore the technical issues and provide reasonable assurance to the public regarding health and safety impacts centered on various technical issues. One issue not yet fully explored is the possible change in role of the operations and support personnel. Due to the passive safety features of microreactors and their low level of nuclear material, the microreactor facilities may automate more functions and rely on inherent safety features more than its predecessor nuclear power plants. In some instances, human operators may not be located onsite and may instead be operating or monitoring the facility from a remote location. Some designs also call for operators to supervise and control multiple microreactors from the control room. This paper explores issues around reduced staffing of microreactors, highlights the historical safety functions associated with human operators, assesses current licensing requirements for appropriateness to varying levels of personnel support, and describes a recommended regulatory approach for reviewing the impact of reduced staff to the operation of microreactors.

Performance measures commonly used in systems security engineering tend to be static, linear, and have limited utility in addressing challenges to security performance from increasingly complex risk environments, adversary innovation, and disruptive technologies. Leveraging key concepts from resilience science offers an opportunity to advance next-generation systems security engineering to better describe the complexities, dynamism, and non-linearity observed in security performance—particularly in response to these challenges. This article introduces a multilayer network model and modified Continuous Time Markov Chain model that explicitly captures interdependencies in systems security engineering. The results and insights from a multilayer network model of security for a hypothetical nuclear power plant introduce how network-based metrics can incorporate resilience concepts into performance metrics for next generation systems security engineering.

Multilayered networks (MLN), when integrated with traditional task analyses, offer a model-based approach to describe human performance in nuclear power plant security. MLNs demonstrate the interconnected links between security-related roles, security operating procedures, and technical components within a security system. However, when used in isolation, MLNs and task analyses may not fully reveal the impacts humans have within a security system. Thus, the Systems Context Lenses were developed to enhance design for and analysis of desired complex system behaviors, like security at Nuclear Power Plants (NPPs). The System Context Lenses integrate systems engineering concepts and human factors considerations to describe how human actors interact within (and across) the system design, operational environment, and sociotechnical context. Through application of the Systems Context Lenses, critical Performance Shaping Factors (PSFs) influencing human performance can be identified and used to analytically connect human actions with technical and environmental resources in an MLN. This paper summarizes the benefit of a tiered-lens approach on a use case of a multilayered network model of NPP security, including demonstrating how NPP security performance can be improved by more robustly incorporating varying human, institutional, and broader socio-technical interactions.

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