Publications

Greenwald-Yarnell, Megan G.; Divis, Kristin; Fleming Lindsley, Elizabeth S.; Heiden, Siobhan M.; Nyre-Yu, Megan N.; Odom, Peter W.; Pang, Michelle A.; Salmon, Madison M.; Silva, Austin R.

Complex challenges across Sandia National Laboratories? (SNL) mission areas underscore the need for systems level thinking, resulting in a better understanding of the organizational work systems and environments in which our hardware and software will be used. SNL researchers have successfully used Activity Theory (AT) as a framework to clarify work systems, informing product design, delivery, acceptance, and use. To increase familiarity with AT, a working group assembled to select key resources on the topic and generate an annotated bibliography. The resources in this bibliography are arranged in six categories: 1) An introduction to AT; 2) Advanced readings in AT; 3) AT and human computer interaction (HCI); 4) Methodological resources for practitioners; 5) Case studies; and 6) Related frameworks that have been used to study work systems. This annotated bibliography is expected to improve the reader?s understanding of AT and enable more efficient and effective application of it.

Johnson, Raegan L.; Odom, Peter W.; Greenwald-Yarnell, Megan G.; Parsons, Alice M.; Tran, Hy D.

Abstract not provided.

Greenwald-Yarnell, Megan G.; Gilmore, Walter E.; Schutte, Paul C.

Technical procedures systematically describe a series of steps for the operation, maintenance, or testing of systems or components. They are widely used as a method for ensuring consistency, reducing human error, and improving the quality of the end-product. This guide provides specific guidance to procedure writers to help them generate high-quality technical procedures. The guidance is aimed at reducing confusion or ambiguity on the part of the operator, thereby increasing efficiency and reducing errors and rework. The appendices to this document define key terms associated with the creation of technical procedures, list common error traps, and define a set of action verbs that should be used in technical procedures.