Rapid Response to IT emergencies (IT Emergencies Done Right) Fischer, Alexander C.; Capetillo, Moises C.; Laros, James H.; Franco, Maritza Y.; Hipple, Zachary R.; Finley, Melissa F. Abstract not provided. More Details TYPE Conference Poster YEAR 2019 OSTI
Transformers Service Desk in disguise Capetillo, Moises C. Abstract not provided. More Details TYPE Presentation YEAR 2019 OSTI
NLIT Call Center to Service Desk Capetillo, Moises C. Abstract not provided. More Details TYPE Conference Poster YEAR 2019 OSTI
NLIT presentation remoting Capetillo, Moises C. Abstract not provided. More Details TYPE Conference Poster YEAR 2015 OSTI