Publications

The document concerns call control, screening and processing for SIMP calls.

Abstract not provided.

In order to provide Members of the Workforce with timely, accurate, and consistent responses to security-related questions and concerns, the Security and Emergency Management (S&EM) Center developed Security Connection, a customer-interfacing, single entry point resource center. Security Connection is manned by Security Connection Representatives (SCR) who process incoming questions via multiple sources, including phone and e-mail. In addition, SCRs also provide call volume relief to various Security programs and assume responsibility for answering program questions for line customers. In this manner, Security Connection adds value to both line customers and Security programs.