Publications Details
Intrusion Detection System Alarm Station Operator Interface Improvements
To address Alarm Station operator performance, Portable Intrusion Detection System team gathered information concerning AS operator data needs when assessing alarms. The purpose was to improve the Portable Intrusion Detection System operator interface to ensure that critical information was quickly presented and easily accessible. To gather the data, the team used a Goal Directed Task Analysis approach. The method of analysis was to prepare a set of interview questions, interview selected AS operator experts, conduct the interviews, create a goal/decision/information hierarchy based on information gathered, and then apply the results to the operator interface. In applying the results, the team had to consider not only the Goal Directed Task Analysis -determined information needs of the Alarm Station operator end-user population, but also account for customer requirements and differences in domain. The constraints in implementing all situation awareness recommendations are summarized and initial potential solutions presented.