Publications Details

A simple, statistically based methodology for system tuning

Benson, M.J.

System tuning often occurs in response to observed changes in key performance indicators. But, how do we determine if a change is significant Our indicators are random variables. They display a natural'' variation. This presentation reviews techniques that may provide a great deal of assistance in determining the significance of a change -- and more importantly -- when and what to tune. The techniques were developed by Dr. William Shewhart at Bell Labs and refined by internationally known quality specialist W. Edwards Deming. Although founded on statistical theory, the techniques are easy to use, require no formal statistical training, and may help you