Publications Details

Using Process Quality Management Improvement (PQMI) to develop business processes and procedures

Weeks, J.; Weeks, B.; Beradino, A.

As the product requirements are defined, business processes and procedures should be redeveloped in order to fully realize the benefits of the product. Process Quality Management Improvement (PQMI) can be used as a methodology to redevelop business processes and procedures for an organization. Business processes and procedures are an integral part of the Product Realization Process (PRP). This document focuses on the development of business processes and procedures. The business processes and procedures should be developed concurrently with the product. This enables the product and project as a whole to be transitioned smoothly and successfully. Without business processes and procedures to back up the changes brought with the new product, the product will not be used to its full potential and the transition will not be as smooth. Developing business processes and procedures lends itself to the PQMI methodology because PQMI calls for all the information needed to develop business processes and procedures and ensures the business processes and procedures are developed in a quality manner. The PQMI steps are: (1) Establishing process management responsibilities; (2) Defining Processes and Identifying Customer Requirements; (3) Defining and Establishing Measures; (4) Assessing Conformance to Customer Requirements; (5) Investigating Processes to Identify Improvement Opportunities; (6) Ranking Improvement Opportunities and Setting Objectives; and (7) Improving Process Quality. The successful implementation of a product can be attributed to the standardization of business processes and procedures. These business processes and procedures describe in detail the day to day operations of a project. The development of business processes and procedures provide and environment for agile product realization.