Frequently Asked Questions

Welcome to the FAQs page. You will find the answers to common questions here.

Can I trust a manufacturer's claim of accuracy for a new instrument?

Not always. A large fraction of new instrumentation is out of tolerance with respect to the manufacturer’s documented specifications.

How do I request a calibration?

Call the PSL HelpLine at (505) 845-8855, or email pslhelp@sandia.gov.

My item needs to be calibrated onsite. Can the PSL do that?

The PSL is equipped to perform onsite calibrations for its customers. Call the PSL HelpLine (505) 845-8855 or email pslhelp@sandia.gov for more information. If you are an SPP customer, mention your need for an onsite calibration in the SPP form’s Special Requirements/Accessories field.

How long will the calibration take?

To check the status of an asset submitted for calibration, please contact the PSL HelpLine at pslhelp@sandia.gov or call (505) 845-8855.

Can you make my calibration a high priority?

All calibrations are performed on a first-in, first-out basis. However, if there is an immediate need, the PSL will work directly with you to determine a need-by date and the PSL’s capacity to meet the request.

Where can I get a copy of the certificate for my equipment?

A copy of the certificate accompanies the asset when it is returned.

I need to talk to an expert about the measurement.

The PSL Customer Service Representative can connect you with the proper subject matter expert. Email the PSL HelpLine at pslhelp@sandia.gov or call (505) 845-8855.