Welcome to the FAQs page. You will find the answers to common questions here.

Not always. A large fraction of new instrumentation is out of tolerance with respect to the manufacturer's documented specifications.
 
Call the PSL HelpLine at (505) 845-8855, or email pslhelp@sandia.gov.
 
The PSL is equipped to perform onsite calibrations for its customers. Call the PSL HelpLine (505) 845-8855 or email pslhelp@sandia.gov for more information. If you are an SPP customer, mention your need for an onsite calibration in the SPP form's Special Requirements/Accessories field.
 
To check the status of an asset submitted for calibration, please contact the PSL HelpLine at pslhelp@sandia.gov or call (505) 845-8855.
 
All calibrations are performed on a first-in, first-out basis. However, if there is an immediate need, the PSL will work directly with you to determine a need-by date and the PSL's capacity to meet the request.
 
A copy of the certificate accompanies the asset when it is returned.
 
The PSL Customer Service Representative can connect you with the proper subject matter expert. Email the PSL HelpLine at pslhelp@sandia.gov or call (505) 845-8855.