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Vol. 56, Special Issue        March 2004
[Sandia National Laboratories]

Albuquerque, New Mexico 87185-0165    ||   Livermore, California 94550-0969
Tonopah, Nevada; Nevada Test Site; Amarillo, Texas

Back to Lab News Sandia Labs Accomplishments 2004 index

Integrated Enabling Services

"Time" is an important, simple-to-understand and measurable productivity improvement that effective "integrated" and "enabling" services return to mission organizations for mission work. Each of us feels the pressure of not having enough time to do his or her work -- with too many interruptions. In FY03, according to the IES SMU Productivity Report, IES services and projects returned approximately two hours per week per employee of time actually given back for mission work. (7000)

Integrated Enabling Services supported three mission programs with Integrated Response Teams; delivered four new services (Integrated Moves, Integrated Management of Property, the IES Help Desk, and Service Finder); and supported Sandia's growth of 285 employees, 171,000 square feet of space, and $99.9 million increase in purchases with no IES baseline cost growth. (7000)

IES/Health and wellness

In January 2003, the Life Design Center (LDC) opened its doors to 500-plus customers at the California site. The LDC serves as an auxiliary facility to Benefits and Health Services programs and services: !SALUD! health and wellness promotion; physical therapy rehabilitation; flu clinic; and ancillary benefits. Through the LDC, Sandia personnel have access to a variety of nontraditional benefits that encourage work/life balance and help foster a positive work environment. (3300, 8500)

In June 2003, the California site Health Services clinic earned accreditation from the Accreditation Association for Ambulatory Health Care. This accreditation resulted from an intense quality effort, requiring an extensive project plan and collaboration between Centers 8500 and 3300. The clinic was evaluated against 24 medical industry standards, and received a three-year accreditation -- the longest incremental period possible. This achievement was also recognized with a Turquoise President's Quality Award in November 2003. (8500, 3300)

IES/Human resources

A prestigious postdoctoral fellowship has been established by Sandia to attract the nation's outstanding new PhDs in science and engineering. The Harry S. Truman Fellowship in National Security Science and Engineering provides the opportunity for recipients to pursue independent research of their own choosing that supports the national security mission of Sandia. A team of representatives from the Staffing and University Research organizations helped define the new position. The first fellow(s) will be selected for a fall 2004 start. (3500, 1000)

Sandia has been recognized by the American Society for Training and Development as having one of the 23 best training organizations in the world. The award recognizes organizations that demonstrate enterprise-wide success as a result of employee learning and development. These organizations use learning as a strategic tool and have the support of senior leaders who champion a learning culture. They have demonstrated that learning is vital to individual and organizational performance, training is not a discretionary item, and even in times of uncertainty and downturn, continued investment in employees is the key to future success. (3500)

The annual Staffing Plan, part of the IES Integrated Planning Initiative, was enhanced to associate hiring needs with financial projections, permitting Sandia to more quickly assess and respond to funding and business changes that impact staff size. To assist with correlating financial projections to headcount, a staff-planning tool was developed within the HR Graphalyzer. Information gleaned from the plan is used for external hiring allocations, possible retraining areas, student employee needs, potential temporary employee impacts, and other purposes. (3500)

Built on the success of the Health Services Center's diabetes clinic pilot program, the Disease Risk Management Clinic (DMRC) is an integrative approach to managing the health outcomes of populations at risk for diabetes, high cholesterol, and high blood pressure. It deploys a team of Sandia health care professionals, contract specialists, medical case managers, and community providers. With early intervention and accessible, comprehensive, and aggressive treatment options, the DRMC provides a continuum of care to Sandia employees and has proven to make a difference in the progression of today's prevalent diseases. (3300)

To assure high quality in patient care, the Health Services Center renewed its accreditation with the Accreditation Association of Ambulatory Care, whose standards were developed to encourage voluntary attainment of high-quality care in organizations providing health care services. The accreditation process provides rigorous clinical performance measurements across each health service and program and includes a thorough evaluation of the processes by which health care is delivered, as well as the outcomes patients experience. (3300)

Sandia's Hands On/Minds On Technologies Program earned a DOE "Best Practice in Equal Employment Opportunity and Diversity," and a National Association of African Americans in Human Resources "Diversity Recognition Award." The program promotes academic achievement in minority communities underrepresented in engineering, science, and medicine, and a cadre of volunteers and role models engage 6th-12th graders with hands-on experiences. Participants strengthen reading comprehension, scientific reasoning, and math skills as they learn about HTML, electricity, solar power, energy, and anatomy. Former participants since hired by Sandia often return as instructors/volunteers. (3500, with American Indian, Black, and Hispanic Leadership and Outreach Committees)


Using a Monte Carlo simulation tool, we completed a comprehensive forecast of future pension plan funding levels for Sandia's Retirement Income Plan. The modeling was performed to incorporate the impact of recent changes and expected future asset returns. Sandia's Investment Committee is responsible for establishing pension investment and funding policies, and the forecasting results were used by the Committee to re-establish guidelines for allocating pension funds among different asset classes, such as stocks and bonds, in the future. (10500)

The International Procurement Team has achieved ISO 9001:2000 certification for its service process. The team members worked with the corporate ISO group to prepare for the certification audit of this internationally recognized certification of quality. The International Procurement Team is now better able to ensure the quality of its process in a customer-focused continuous improvement environment. (10200)

Sandia Procurement was one of four recipients of the Lockheed Martin "Straight to the Top" awards for its Value Stream Analysis work in Acquisition Planning. Led by Procurement, this team's work resulted in decreased cycle time, touch time, process steps, approvals, and hand-offs. Due to their tremendous follow-through, customers experience increased agility and decreased hassle. (10200)

The Accounts Payable Invoice Web page is a result of feedback received from our line customers. It provides customers with a simple, user-friendly interface for reviewing an invoice and responding to an invoice action. The Web page provides a one-stop venue for Sandians to query the disposition of an invoice in one of three ways: (1) by supplier invoice number; (2) by purchase order number; or (3) by supplier. This implementation has resulted in significant cost savings.

IES: Facilities/administration/logistics

The Planning and Executive Support Organization collaborated on a corporate strategic planning process that began with a set of global planning assumptions agreed to by the Laboratory Leadership Team and Mission Council. These assumptions helped to establish a new Strategic Management Unit structure for FY04. The new SMUs produced extensive 10-year, 5-year, and 1-year corporate plans that will be housed in the Corporate Plans and Performance Assurance (CPPA) database. (12100)

At the request of executive management a study of "quality of life" issues for administrative managers was undertaken. This study, developed by a team of administrative managers, included a number of focus group sessions and a survey questionnaire sent to all administrative managers. The study identified four major issues that negatively impact administrative managers' quality of life. In response to these issues, 13 action items were identified and are being pursued by the appropriate individuals or teams. (12100)

An Enterprise Risk Management (ERM) System was begun at Sandia. This ERM system consists of goals and principles, process guidance documentation (including addendums that assist risk identification and provide exemplary case studies of risk management), training, a website, and great progress on clarifying roles and responsibilities and implementing requirements. (12100)

Sandia became an official member of the Santa Fe Institute's Bus-net, an influential network of 50-plus public and private sector entities committed to developing practical applications for the emerging area of complexity science. Recognized as the world leader in this field, the Santa Fe Institute co-hosted with Sandia a workshop on terrorist behavior that drew a record number of participants. This was a Labs-wide collaboration involving the Science, Technology and Engineering SMU (funding), the Advanced Concepts Group (workshop), and Executive Staff (catalyst and POC). (12100)

The 2003 Logistics Forklift Safety Rodeo was successful in achieving a Silver President's Quality award. The event, in its third year, showcases the skills and training of Sandia's forklift operators with a tremendous emphasis on safety and detail. The event boosts morale and fosters good customer relations, creates and maintains networking and partnering opportunities with other organizations, and promotes teaming, one of Sandia's core values. (10200)

The Distributed Information Systems Laboratory (DISL) achieved a major milestone with the completion of building construction in November. DISL will provide the Simulation Enabled Product Realization (SEPR) program with office and laboratory space to invent the future of distributed computing through computer sciences research and development. DISL will also stimulate deployment of SEPR-developed technology to weapons workgroups located in classified spaces in DISL. (8500, 8900)

A new Moves Process went into effect at Sandia/New Mexico in January 2003, simplifying what customers have to do to coordinate relocation of their phone line, network connection, computer, furniture, and boxes. The new Moves Process links the move-related responsibilities of Facilities, Computer Support Units (CSUs), and Telecommunications through the use of a software tracking application that keeps all service providers automatically aware of the current status of each planned move. (9300, 9600, 10800)

At a major annual cleaning industry symposium, Sandia's Custodial Services won two awards, best custodial audit and the top honor, best overall custodial program. Sandia competed against more than a hundred participants from across the US, including Boeing, the University of Massachusetts at Amherst, Sodexho, and the University of Texas. Custodial Services has used Operating System One, or OS1, an innovative and nationally acknowledged large-scale team cleaning system, for the past several years to improve efficiency and save costs. (10800)

The Corporate Projects Department completed several Institutional General Plant Projects (IGPPs) in FY03. These included the new parking lot on the former site of Bldg. 852, an addition to Bldg. 750, and two new buildings -- Bldg. 752 in Tech Area 1 and Bldg. 969 in Tech Area 4, providing 46,000 square feet of much-needed general office space at Sandia/New Mexico. Thanks to a design/ build contracting strategy, each project was designed and built in six to eight months. (10800)

Sandia's Decontamination and Demolition program removed almost 67,000 square feet of substandard space in FY03, including Bldg. 841, which freed up needed real estate in Tech Area 1. At 39,900 square feet, Bldg. 841 is the largest structure the program has removed to date at the Sandia/New Mexico site, at least until Bldg. 805 (75,300 square feet) comes down in FY04. In preparation for this effort, the program devoted significant FY03 resources to decontaminating Bldg. 805. (10800, 10200, 3100)

FY03 inventories of equipment and attractive assets produced "outstanding" (99.65) and "excellent" (99.39) results. With the assistance of Logistics, Procurement, Facilities, Security, and the CIO, line property coordinators located in just six months more than 55,000 assets within the 1,274 government-owned buildings that total more than 6.272 million square feet. FY03 results revealed improved property stewardship over FY99 performance and demonstrated successful implementation of sound management practices -- retaining assurances of system integrity to Lockheed Martin and DOE/NNSA, while reducing line effort, thereby maximizing contractor resources for mission work. (10200)

Last modified: March 25, 2004

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