ESH100.4.FI.2

Policy Area

ESH-Environment Safety & Health

Procedure Number

ESH100.4.FI.2

Procedure Title

Identify and Report Lessons Learned

Procedure Manager

BENDURE, ALBERT O.

Status

Active

Subject Matter Expert

Robert S. Goetsch (Bob)
Bernabe F. Bernal (Bernie) (CA)

Applicability, Exceptions, and Consequences

This corporate procedure applies to all Members of the Workforce who identify, submit, or use lessons learned.

Exceptions to, or deviations from this procedure must be approved through the Executive Policy Sponsor or Policy Area Manager, if delegated. Click here to view Contacts for Corporate Policies, Processes, and Procedures. See CG100.1.7, Request an Exception to a Policy, Process, or Procedure, for directions on how to obtain an exception to this procedure.

Granting or permitting exceptions or violations of policy, process, or procedure without authority, regardless of position or title, may be cause for disciplinary action up to and including termination of employment. Violating a policy, process, or procedure may be cause for disciplinary action up to and including termination of employment.

IMPORTANT NOTICE: A printed copy of this document may not be the document currently in effect. The official version is located on the Sandia National Laboratories Sandia Restricted Network (SRN).

Procedure Overview

This procedure describes the requirements for identifying, submitting, and using lessons learned through the SNL Lessons Learned system.

SNL's ES&H Operating Experience or Lessons Learned Program helps implement SNL's Integrated Safety Management System (ISMS) Feedback and Improve safety management core function. The program captures, analyzes, and disseminates ES&H lessons learned information which applies to line operations. The goal of SNL’s ES&H Lessons Learned Program is to assist all personnel in the safe and efficient conduct of work by learning from the past experiences and avoiding the recurrence of unplanned events that adversely impact personnel, the environment, or mission results.

Procedure Requirements

Activity	Responsible Individual	Required Action
Coordinate the Lessons Learned Program	ES&H Coordinators	Assist line organizations in implementing the ES&H Lessons Learned Program. Submit, as appropriate, ES&H lessons learned to the Lessons Learned Program via the template provided at the ES&H Lessons Learned Program website. Identify whether lesson learned should be submitted to a targeted audience. If so, indicate the target audience when completing the lesson learned template provided at the ES&H Lessons Learned Program website. Assist the Lessons Learned Program Manager with the identification and dissemination activities of the Lessons Learned Program. Ensure that lessons learned documents are reviewed for security classification and control. Ensure that submitted lessons learned have received all applicable classification reviews prior to dissemination. Identify opportunities for improvement for the ES&H Lessons Learned Program website.
Identify and Process Lessons Learned	Managers	Identify and submit lessons learned in accordance with the requirements of ESH100.4.RPT.3, Report Occurrences, to the occurrence reporting (OR) contact. Note: See the occurrence management lessons learned website for information and assistance with creating and submitting lessons learned in occurrence reports. Identify whether lesson learned should be submitted to a targeted audience. If so, indicate the target audience when completing the lesson learned template provided at the ES&H Lessons Learned Program website. Include in organization policies and procedures identification of lessons learned when activities involve identifying and correcting problems, diagnosing issues, or implementing corrective actions. Incorporate lessons learned into operations, training, maintenance and work planning, work processes, design, and construction. Collect and disseminate lessons learned information from sources such as organization-specific occurrences and operations information obtained from similar DOE facilities. See ES&H Lessons Learned Program website. Review applicable lessons learned information and apply the information to the organization’s operations. Disseminate lessons learned information to Members of the Workforce and other organizations that are performing similar work. Take actions to minimize or prevent recurrence.
Use Lessons Learned	Members of the Workforce	Submit, when appropriate, ES&H lessons learned to the Lessons Learned Program via the template provided at the ES&H Lessons Learned Program website. Identify whether lesson learned should be submitted to a targeted audience. If so, indicate the target audience when completing the lesson learned template provided at the ES&H Lessons Learned Program website. Use, as appropriate, the subscription service to automatically receive lessons learned information related to the specific hazards in their work environment. Review and use lessons learned information from the ES&H Lessons Learned Program website and other sources (e.g., email from ES&H Communications) as an aid in planning and performing work safely. Note: Members of the workforce may also receive lessons learned that are communicated to them through targeted TEDS classes. Consult the lessons learned contact or the appropriate division ES&H team for additional information about the Lessons Learned Program.
Communicate Targeted Lessons Learned	Lessons Learned Project Lead	Review external and internal lessons learned. Determine if targeted audience should receive lessons learned. Identify TEDS classes associated with targeted audience. Send out targeted lessons learned using identified TEDS classes Ensure that lessons learned has been sent out to targeted audience.

Implementing Tools

Websites

Division ES&H teams.
ES&H Lessons Learned Program website.
Subscription Service.

Requirement Drivers (Prime Contract Baseline Directives)

DOE O 210.2 DOE O 226.1A DOE M 231.1-2

Additional Drivers

10 CFR 851, Worker Safety and Health Program.

Related Processes and Procedures

Process

CG100.6, Assure Performance Process.
ESH100.4, Feedback and Improve.

Procedures

CG100.6.15, Identify and Apply Lessons Learned for Each Management Entity and Policy Area.
ESH100.4.FI.1, Perform ES&H Line Self-Assessment Activities.
ESH100.4.FI.3, Implement and Manage Corrective Actions.
ESH100.4.RPT.3, Report Occurrences.

Change Summary

Date	Summary
10/13/2011	*Administrative* Modified Changed subject matter expert from Yolanda Padilla-Vigil to Bob Goetsch. Replaced SAPLE links for subject matter experts with links directly to e-mail.
06/06/2011	*Administrative* Modified Revised link to 10 CFR 851. (Additional Drivers) Added "Subscription Service" and "Division ES&H" teams websites. (Forms, Links & Tools) CG100.6, Assure Performance Process," and CG100.6.15, Apply Lessons Learned for Each Management Entity and Policy Area. (Related Corporate Processes and Procedures)
05/12/2011	*Substantive* Added ES&H Coordinators, Managers, and Members of the Workforce have the responsibility to identify whether lesson learned should be submitted to a targeted audience and include the targeted audience on the lessons learned template, if applicable. Lessons Learned Project Lead has the responsibility for the "Communicate Targeted Lessons Learned" activities. *Administrative* Modified Updated the links to the "occurrence report (OR) contact" and the "division ES&H team."
12/01/2010	*Administrative* Deleted Removed reference of ESH100.4.FI.4, Implement the Corrective Action Management Program for ES&H, from the Related Corporate Processes and Procedures section. Modified Updated SAPLE link to subject matter expert for system consistency. Updated all dictionary terms to contain term identification numbers for system consistency.
5/13/2010	*Administrative* Modified Updated hyperlinks to the ES&H Lessons Learned website.