Videoconference & Collaborative Technologies (VACT) offers the following services:

• Operations, Scheduling and Help Desk Services
  
  
• Hours of Operation
  
  
• Managed Multimedia Facilities with Support Level Agreements
  
  
• Multimedia Collaborative and Conferencing Services

VACT Operations, Scheduling and Help Desk Services (505) 845-2000

VACT is teaming with the Sandia corporate computing help desk and CSU's to assist collaboration and videoconference customers. Help desk advantages include:

• Single point of contact for all Sandia customers requiring assistance with collaboration and videoconferencing resources
• Assistance with event scheduling and services
• Minimize customer downtime
• Maintain and utilize metrics to improve performance
• Assistance with security plan/requirements compliance

Hours of Operation

Following CPR 300.6.31, our standard hours are 7:30 am-4:30 pm (Mountain Time) for urgent response & scheduling support. With advance notice, we will accommodate setting-up videoconference calls at most times (videoconferences with international locations or the east coast). For non-emergency information or assistance, you may contact us via the Videoconferencing Scheduler Line at 845-2000 Option 2. For urgent responses, contact 845-2000 Option 1

Managed Multimedia Facilities with Support Level Agreements

Today's high tech multimedia collaborative and videoconferencing environments incorporate a broad range of specialized capabilities. Some of these capabilities include:

• Complex projector systems
• Peripheral device control (VCR's, DVD's, PC's, etc.)
• Specialized lighting operation and control advanced sound systems

VACT can ease the burden of managing and operating these high-tech facilities with professional, dedicated support staff. Operational staff services include:

• Videoconferencing/collaboration environment setup
• Centralized facility management and control
• Manned/facilitated equipment control for meetings or events

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Multimedia Collaborative and Conferencing Services

Managing today's high-tech multimedia collaborative and conferencing environments can quickly become time consuming and costly without professional management services. We provide the following equipment management services:

• Selection, purchasing, installation and maintenance of equipment
• Facility layout and design services
• Specialized system integration and programming services
• Documented requirements, designs, plans and specifications
• Implementation and maintenance of remote control web interfaces

For more information, contact:

Tracy Walker (Manager) 294-2914/284-3550

David Dirks (Eng. Lead & Room Development) 294-4796/284-5856

Diane Gomes (Collaboration & Security Issues) 294-1479

Pamm St. John (Operations Lead-NM) 845-3380

Sheila Akins (Operations Lead-CA & Streaming Lead) 294-3255

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