Sandia’s Scientific Computing Systems group provides High Performance Computing (HPC) support through the collaborative working environment most familiar to users of HPC systems. The group’s capabilities are available to all users through electronic interface, regardless of their location. HPC support for Red Storm includes web-based training, email based technical assistance, and Google-powered knowledge base search capability. The Collaborative Learning, Information, and Knowledge (CLIK), allows sharing, through one tool, technical issues and solutions with users, vendors, other experts, and HELPDESKs at the other defense laboratories. The human support interface is provided directly from Red Storm system experts as well as other users of the system; thus, novice users and experts have access to individuals who are experienced with Red Storm.
The users for this system are both internal to Sandia and remote customers of the ASC HPC systems, including ASC university partners and any external support that might be required.