ASC Program Elements
Click image for enlargement with caption. Facility Operations and User Support
This sub-program provides both necessary physical facility and operational support for reliable production computing and storage environments as well as a suite of user services for effective use of ASC tri-lab computing resources. The scope of the facility operations includes planning, integration and deployment, continuing product support, software license and maintenance fees, procurement of operational equipment and media, quality and reliability activities, and collaborations. Facility Operations also covers physical space, power and other utility infrastructure, and LAN/WAN networking for local and remote access, as well as requisite system administration, cyber-security, and operations services for ongoing support and addressing system problems. Industrial and academic collaborations are an important part of this subprogram. The scope of the User Support function includes planning, development, integration and deployment, continuing product support, and quality and reliabilit activities collaborations. Projects and technologies include computer center hotline and help-desk services, account management, Web-based system documentation, system status information tools, user training, trouble-ticketing systems, and application analyst support.