Step 01:

Remote Sites Pick Up

Because you are located at a remote site, the process for obtaining your new federal credential will be a slightly different process than at SNL/NM or SNL/CA.

• Your new federal credential will be sent to SNL/NM.
• SNL/NM will encode your new badge so that it will work in the SNL Physical Security System.
• SNL/NM will FedEX your new federal credential to your FSO.
• Your FSO will exchange your new federal credential with your Standard DOE Badge.
• You will then be required to activate your new federal credential at a USAccess Center following the same steps as followed for the enrollment.

To determine the nearest USAccess Center, click here to use the Center Locator tool.

• You will then proceed with the Badge Enrollment Process.

Step 02:

Receive E-mail Stating That Your Credential is Ready for Pick Up

When your federal credential (a.k.a. smart card) has been delivered to the Badge Office, you will receive an e-mail instructing you to make an appointment to pick it up. The e-mail will come from HSPD12Admin@eds.com, with the subject line, “USAccess - Credential Ready for Pick Up.” The e-mail will contain a link to the GSA Online Scheduling System where you can make an appointment at the Credentialing Center where your card was shipped.

You should arrive approximately 15 minutes earlier than your appointment time since you will need to proceed through the regular badge line to first pick up your credential prior to the actual appointment for badge activation.

It is important that you make an appointment at the same Credentialing Center identified in the e-mail, as this is where your card will be located.

Step 03:

Schedule Card Pick Up/Activation

To schedule a pick up/activation appointment you must click the following link to log into GSA Online Scheduling System.

Note: Due to vulnerabilities in Internet Explorer, the GSA web site must now be added to your "trusted sites" when using IE as your browser.

Use the same account for the Scheduling system that you used when you scheduled your enrollment appointment.

Don’t know your username or password? Call the help desk at 866-493-8391; they can provide your username.

Step 04:

Choose Location/Credentialing Center to Visit

• Select the Location Group drop-down menu.
• Choose the state where you initially enrolled.

Choose New Mexico if you enrolled in Albuquerque or choose California if you enrolled at LLNL.

• Select the Location drop-down menu and pick the location where you conducted your initial enrollment.

Choose Open – 1611 Innovation Pkwy, Albuquerque, NM DOE if you enrolled at SNL/NM Badge Office for California, Choose Open - DOE-Sandia National Laboratory, 7011 East Avenue, Bldg 911 Room 102.

• Click Next in the lower right-hand of the page.

Step 05:

Select Type of Appointment

• In the Activity drop-down box, select Card Pick-up.
• In the Workstation drop-down box, select Any Workstation.

Step 06:

Select Day and Time for Appointment

• From the calendar, find a day and time that suits your schedule. Grayed areas indicate times when the workstation is unavailable. White areas indicate free times.

Click on Find First or Find Next to search previous or future weeks for free times.

• Once you have selected a day/time, click on the white area on the calendar to reserve that day/time.

Make sure before you click on an available (white) time that the time definitely suits your schedule—clicking on a specific time automatically reserves that appointment slot and you will be directed to the next screen.

Step 07:

Identify Sponsoring Agency

• Select Department of Energy from the pull-down menu and click Next in the bottom right-hand of screen.

Step 08:

Confirmation of the Appointment

Details of your appointment request will be shown on the screen.

• Review the details of the appointment to ensure accuracy, then click Make Appointment to confirm.

You must click the Make Appointment button in the bottom right-hand corner of the screen to finalize your appointment.

Step 09:

To Cancel Appointment

• Log into GSA Online Scheduling System.
• Click on the My Appointments tab.
• Select Cancel to delete appointment.

• Click OK to confirm that you want to cancel the appointment.

You will receive an e-mail confirming that your appointment has been canceled. The e-mail will be sent to the address you listed when creating your account.

Step 10:

To Modify Appointment (includes missed appointments)

• Log into GSA Online Scheduling System.
• Click on the My Appointments tab
• Select Modify to make changes to appointment.
• The calendar screen will appear. Follow steps 8-10 to make and confirm your appointment. A new confirmation e-mail will be sent to the address you listed when creating your account.

Step 11:

Forgot Your Username or Password?

If you have forgotten your username or password, you should create a new account in the GSA Online Scheduling System.

To create a new account, see Badge Enrollment Process Step 3 and follow the steps for account creation.