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BADGE PICK-UP PROCESS

  1. Receive Email Stating Credential Is Ready for Pickup
  2. Schedule Card Activation Appointment
  3. Choose Location/Credentialing Center to Visit
  4. Select Type Of Appointment
  5. Select Day & Time For Appointment
  6. Identify Sponsoring Agency
  7. Confirmation of the Appointment
  8. To Cancel Appointment
  9. To Modify Appointments
  10. Forgot your Username or Password?

Step 01:

Receive E-mail Stating That Your Credential is Ready for Pick Up

When your federal credential (a.k.a. smart card) has been delivered to the Badge Office, you will receive an e-mail instructing you to make an appointment to pick it up. The e-mail will come from HSPD12Admin@eds.com, with the subject line, “USAccess - Credential Ready for Pick Up.” The e-mail will contain a link to the GSA Online Scheduling System where you can make an appointment at the Credentialing Center where your card was shipped.

You should arrive approximately 15 minutes earlier than your appointment time since you will need to proceed through the regular badge line to first pick up your credential prior to the actual appointment for badge activation.

It is important that you make an appointment at the same Credentialing Center identified in the e-mail, as this is where your card will be located.

Step 02:

Schedule Card Pick Up/Activation

To schedule a pick up/activation appointment you must click the following link to log into GSA Online Scheduling System.

Note: Due to vulnerabilities in Internet Explorer, the GSA web site must now be added to your "trusted sites" when using IE as your browser. For more information, click here.

Use the same account for the Scheduling system that you used when you scheduled your enrollment appointment.

Don’t know your username or password? Call the help desk at 866-493-8391; they can provide your username.

Step 03:

Choose Location/Credentialing Center to Visit


  • Select the Location Group drop-down menu.
  • Choose the state where you initially enrolled.

Choose New Mexico if you enrolled in Albuquerque or choose California if you enrolled at LLNL.

Location

  • Select the Location drop-down menu and pick the location where you conducted your initial enrollment.

Choose Open – 1611 Innovation Pkwy, Albuquerque, NM DOE if you enrolled at SNL/NM Badge Office for California, Choose Open - DOE-Sandia National Laboratory, 7011 East Avenue, Bldg 911 Room 102.

  • Click Next in the lower right-hand of the page.

Location

Step 04:

Select Type of Appointment


  • In the Activity drop-down box, select Card Pick-up.
  • In the Workstation drop-down box, select Any Workstation.

Step 05:

Select Day and Time for Appointment


  • From the calendar, find a day and time that suits your schedule. Grayed areas indicate times when the workstation is unavailable. White areas indicate free times.

Click on Find First or Find Next to search previous or future weeks for free times.

  • Once you have selected a day/time, click on the white area on the calendar to reserve that day/time.

Make sure before you click on an available (white) time that the time definitely suits your schedule—clicking on a specific time automatically reserves that appointment slot and you will be directed to the next screen.

Step 06:

Identify Sponsoring Agency


  • Select Department of Energy from the pull-down menu and click Next in the bottom right-hand of screen.

Step 07:

Confirmation of the Appointment

Details of your appointment request will be shown on the screen.

  • Review the details of the appointment to ensure accuracy, then click Make Appointment to confirm.

You must click the Make Appointment button in the bottom right-hand corner of the screen to finalize your appointment.

Step 08:

To Cancel Appointment



  • Click OK to confirm that you want to cancel the appointment.

You will receive an e-mail confirming that your appointment has been canceled. The e-mail will be sent to the address you listed when creating your account.

Step 09:

To Modify Appointment (includes missed appointments)


  • Log into GSA Online Scheduling System.
  • Click on the My Appointments tab
  • Select Modify to make changes to appointment.
  • The calendar screen will appear. Follow steps 8-10 to make and confirm your appointment. A new confirmation e-mail will be sent to the address you listed when creating your account.

Step 10:

Forgot Your Username or Password?

If you have forgotten your username or password, you should create a new account in the GSA Online Scheduling System.

To create a new account, see Badge Enrollment Process Step 3 and follow the steps for account creation.

SAND Number: 2009-1465 W