Facility Operation and User Support
Facilities, Operations and Communications
This Level 4 product provides necessary physical facility and operational support for reliable production computing and storage environments. The scope of this product includes planning, integration and deployment, continuing product support, software license and maintenance fees, procurement of operational equipment and media, quality and reliability activities and collaborations. This product also covers physical space, power and other utility infrastructure, and LAN/WAN networking for local and remote access, as well as requisite system administration, cyber-security and operations services for ongoing support and addressing system problems.